FAQ

  1. What does this site do for me?

    2. If you are able to access the Internet through a wireless device, or if you are located in an area unaffected by an outage, you can visit this site to retrieve information about outages. For each outage case, the map displays an icon within the outage area. Clicking on an icon causes the map to navigate to show the outage area in more detail. The extent of the outage is highlighted, and a ticket is displayed to show details such as the start time of the outage, the number of customers affected, and if known, the cause of the outage and estimated restoration time.

  2. Can I use this site to report an outage?

    3. No. If you need to report an outage, please call the outage number 1-844-NOHYDRO (1-844-664-9376)

  3. What if I have information about the cause of the outage?

    4. If you have information to report concerning the cause or location of an outage (such as a vehicle collision with a pole or transformer), you can call the outage number 1-844-NOHYDRO (1-844-664-9376)

  4. What should I do in case of emergency?

    5. For any life-threatening situations you must call 911. Emergency services will contact Milton Hydro if our assistance is required.

  5. Can I still call the Milton Hydro customer service or office telephone numbers?

    6. Yes.